Privacy Policy

Introduction

NovaClimb Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website or use our site inspection checklist guide services.

Data Controller Information

NovaClimb Ltd is the data controller responsible for your personal data. Our contact details are:

Company: NovaClimb Ltd

Address: Talbot Street 181, Kilkenny, R58 4964, Ireland

Registration Number: CRO964875

Email: privacy@novaclimb.top

Phone: +353 566496635

Data We Collect

We collect and process the following types of personal data when you interact with our website and services:

Information You Provide to Us

When you contact us through our website forms or email, we collect personal data including your name, email address, phone number, company name, and any information you provide in your messages or enquiries. This data collection occurs when you submit contact forms, request information about our inspection services, or communicate with us directly.

Automatically Collected Information

We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This data collection helps us understand how visitors interact with our website and improve our services.

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

To respond to your enquiries and provide information about our site inspection checklist guides
To deliver our construction industry inspection services and support
To improve our website functionality and user experience
To send you relevant information about our services (with your consent)
To comply with legal obligations and regulatory requirements
To protect our business interests and prevent fraud

How we use your data depends on how you interact with our website and the services you request. We process personal information to fulfil our contractual obligations, comply with legal requirements, and pursue legitimate business interests whilst respecting your privacy rights.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: For marketing communications and non-essential cookies
Contract: To provide our inspection services and respond to your enquiries
Legitimate interests: To improve our services and website functionality
Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

With trusted service providers who assist us in operating our website and delivering services
When required by law or to comply with legal proceedings
To protect our rights, property, or safety, or that of others
With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Contact enquiries and correspondence are typically retained for three years to maintain service records and comply with business requirements. Website analytics data is retained according to our analytics provider's retention policies. We regularly review our data retention practices and securely delete information that is no longer required.

Your Rights

Under GDPR and Irish data protection law, you have the following rights regarding your personal data:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data to another service
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month and may ask you to verify your identity to protect your personal data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, regular security assessments, and staff training on data protection practices. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your personal data in accordance with GDPR requirements.

Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer: NovaClimb Ltd